Please read before booking
Booking Policies
By paying the deposit you accept the policy.
There are no refunds, so please make sure you are happy with your service prior to leaving.
Payment
R200 non-refundable deposit required (goes towards service). A refund for an appointment can only be issued if the cancellation is from our end. No deposit = no booking.
Late arrival
If you're not in the chair within 15 minutes of your scheduled time, a R80 fee applies and your service may be shortened or cancelled.
Cancellations
Cancellations result in loss of deposit. No-shows will be charged 50% of the service.
Appointment
You may reschedule up to 24 hours in advance. Please come with clean, washed hair, as we do not offer that service. Please do not arrive earlier than your scheduled time. If you arrive early, please wait in your vehicle or in the lobby.
After-hour appointments
Available before and after business hours! R300 fee applied. (Must be scheduled from our end.)
Turn away
We have every right to turn away a customer if the quality of their hair does not fall within our standard of quality. If a service cannot be performed, we will issue a refund.
Frequently asked questions
How long does an appointment take?
This is all dependent on the service booked. Services are typically 1 hour to 1 hour 30 minutes.
Do you provide hair?
Yes, but this is subject to availability. If you have a look in mind it is best to order your bundles beforehand.
How can I best prepare for my appointment?
Please come with your hair washed and inspiration ready to ensure your appointment is seamless. Be on time!